If you need help with PitchHighway, we're here for you. Reach out and we'll get back to you as soon as we can.
For privacy or data-related requests (GDPR), please email [email protected] or see our Privacy Policy.
How do I create an account?
You can sign up with your email address or use Sign in with Apple. You can also try PitchHighway as a guest without creating an account — guest accounts are automatically removed after 30 days of inactivity.
I forgot my password. How do I reset it?
On the login screen, tap “Forgot password?” and enter your email address. You’ll receive a link to create a new password. If you signed up with Apple, just use Sign in with Apple again — no password needed.
How do I delete my account?
You can delete your account directly within the app. Go to your profile settings and tap “Delete Account.” This permanently removes all your data from our servers. Audio recordings stored on your device are not affected and remain under your control.
How do I manage or cancel my subscription?
PitchHighway subscriptions are managed through your Apple ID. To cancel or change your plan:
How do I request a refund?
Refunds for App Store purchases are handled by Apple. Visit reportaproblem.apple.com to request a refund for any recent purchase.
What happens when my subscription expires?
When your premium subscription ends, you’ll still have access to all free features. Your progress, scores, and vocal range data are preserved — you won’t lose anything. Premium features will become available again if you resubscribe.
Is my voice recorded?
Audio recordings are stored only on your device and are never uploaded to our servers. You have full control over these recordings.
What voice data is sent to your servers?
We send pitch data (MIDI note values, frequency, and confidence scores) to our servers to compute your scores, track progress, and record your vocal range. Raw audio is never transmitted. For full details, see our Privacy Policy.
The app isn’t detecting my pitch correctly.
For the best pitch detection results:
How do I report a bug?
Email us at [email protected] with a description of the issue, your device model, and iOS version. Screenshots or screen recordings are always helpful.