If you need help with PitchHighway, we're here for you. Reach out and we'll get back to you as soon as we can.
For privacy or data-related requests (GDPR), please email [email protected] or see our Privacy Policy.
How do I create an account?
You can sign up with your email address or use Sign in with Apple. You can also try PitchHighway as a guest without creating an account — guest accounts are automatically removed after 30 days of inactivity.
I forgot my password. How do I reset it?
On the login screen, tap “Forgot password?” and enter your email address. You’ll receive a link to create a new password. If you signed up with Apple, just use Sign in with Apple again — no password needed.
How do I delete my account?
You can delete your account directly within the app. Go to your profile settings and tap “Delete Account.” This permanently removes all your data from our servers, including any practice recordings collected and the cover videos created from them. Audio recordings stored on your device are not affected and remain under your control.
How do I manage or cancel my subscription?
It depends on where you subscribed. If you bought your subscription in the iPhone or iPad app, it is managed through your Apple ID. If you subscribed on the website, it is managed by Stripe and you do not need an Apple account or an Apple device to cancel.
Bought in the app — to cancel or change your plan:
Bought on the website — to cancel or change your plan:
In both cases you keep premium access until the end of the period you have already paid for.
How do I request a refund?
Refunds for App Store purchases are handled by Apple. Visit reportaproblem.apple.com to request a refund for any recent purchase. For purchases made on the website, email us at [email protected] and we will take care of it.
What happens when my subscription expires?
When your premium subscription ends, you’ll still have access to all free features. Your progress, scores, and vocal range data are preserved — you won’t lose anything. Premium features will become available again if you resubscribe.
Is my voice recorded?
Your practice recordings stay on your device, with two exceptions: performances you explicitly choose to share, and — while “Practice recordings” is on (it is on by default) — the raw microphone recording of a practice run, which we use to create your My Covers videos and to improve pitch detection. Those are never made public unless you share a video, and they are deleted when you delete your account. You stay in control: switch the setting off at any time in Account settings.
What voice data is sent to your servers?
We send pitch data (MIDI note values, frequency, and confidence scores) to our servers to compute your scores, track progress, and record your vocal range. Raw audio is sent only if you share a performance or leave “Practice recordings” enabled; pitch detection itself always runs on your device. For full details, see our Privacy Policy.
The app isn’t detecting my pitch correctly.
For the best pitch detection results:
How do I report a bug?
Email us at [email protected] with a description of the issue, your device model, and iOS version. Screenshots or screen recordings are always helpful.